Robin Hood – Guest Information
A New Class Of Stay Experience!
Helpful Guest Information & Updates
For your safety, we are maintaining a no-touch guest registration protocol that includes social distancing.
We are now placing two set of towels per registered guest in your room. Please confirm the number of guests at the time of booking. We are happy to provide you with additional towels as required. Please phone our Guest service team to request additional towels. We do not provide coffee brewers at the moment but please ask our Front Desk team anytime for a delicious cup of coffee, latte, hot chocolate, mocha, decaf or French vanilla! We will gladly provide it complimentary.
Contact us by texting or video chat on our Front Desk Mobile: 250-885-8119.
Our Wi-Fi network is: ROBIN HOOD INN & SUITES
Username is your room number
Password is your last name
Once you connect with the Wi-Fi, you will be able to Chromecast from your device to TV.
Telephone Instructions – Wake-up Call
Press 44 then set press the time using a 24-hour format.
Example, 6 am – press440600
Example, 6 pm – press441800
To Cancel a wake-up call, press449999
We provide long-distance calling to ANYWHERE in Canada and the continental USA is FREE.
Room to Room Call
Press the room number
Bottled waters are provided at the mini fridge. If you need more, call the front desk, it is only $1 each.
Great Room – Currently closed due to COVID-19
Continental Buffet Breakfast has been discontinued. We recommend placing your breakfast room service order with the front desk.
Courtesy Shuttle Service
Our Courtesy shuttle service is limited to a maximum of three passengers seated in the back row. Face masks and hand sanitizer s are provided.
Our Courtesy shuttle service is available from 8 am to 10 pm.
Reservations are required, please make sure to book your time and destination ASAP with our awesome guest service agent when you book a reservation.
The shuttle can pick up and drop off to the following locations:
Victoria International Airport and Swartz Bay Ferry Terminal
Inner Harbour/tourist attraction
University of Victoria, Camosun College
Royal Jubilee and Victoria General Hospitals
Want to go somewhere else? Please contact our guest service agent for more information.
Guest Laundry and Ice Machine
Guest laundry and the Ice machine are available from 8 am to 10 pm
Please check in with front desk before entering the laundry room. We sanitize and disinfect the laundry room after each guest’s use.
The regular size Iron board is available at the laundry room
Hairdryers, irons, and ironing boards are delivered on request.
The Best Sleep Ever
The luxurious craftsmanship of our Stearns & Foster mattresses are highlighted by Eden Textile Opulence collection of hypoallergenic bed linens, pillows, duvet, and towels. Each bed has two short gel-fiber (firm) and two long gel-fiber (soft) pillows for your comfort. Get ready to sleep well!
Robin Hood Experience
E-biking: Reserve with guest service agent.
Our Kayaks, Paddleboards, and Gym are currently not available. We hope to have them back soon!
Follow us on Facebook to get more ways to experience Victoria! (and maybe some discounts!)
We are a non-smoking property. There is a minimum $600 CAD fee for smoking in rooms, hallway, balcony, staircase, or on the grounds.
Dial 0 or text us at 250-885-8119 any time to get assistance from a hospitality team member.