Policies


  • Reservation Policies

    A valid credit card is required to secure the reservation, unless the guest has already prepaid for the room. If the guest's credit card is invalid, the hotel reserves the right to cancel the reservation at any time. To prevent cancellation in such cases, please update your credit card information.

    Please be aware that prepaid credit cards, debit cards, and third-party credit cards are not accepted as a means of reservation guarantee as they will not allow pre-authorization. 


  • Check In Policies

    Our guarantee check-in time is at 4PM PST.

    Minimum of check-in age is 19 years old. Upon check-in, guests are required to present a government-issued photo ID and a major credit card (VISA, American Express, and Mastercard only) in their name. An authorization hold of the total amount plus an additional $100 for incidentals will be placed on the credit card at check-in, which will appear as "Pending" on the card. The total amount will be charged on the day of check-out, and the $100 difference will be released within 3-5 business days. However, if the guest prefers to pay with a different method, such as a debit card, at check-out, the entire authorization (room, tax, and incidentals) will be released.

    If the guest has prepaid their stay, the balance due at check-in will be $0, and only an authorization hold of $100 for incidentals will be placed on the credit card.


  • Kitchen Rooms

    All of our Apartment Suites and Multi-bed Suites come equipped with kitchens. If you have booked a Superior 2 Queen Beds Studio or King Studio room, you also have the option to add a kitchen to your room for a daily fee of $15. The optional kitchen will be located within your room for your convenience.

  • Environmental Policies - Compostable

    Sustainability needs everyone's help; therefore, we are committed to providing compostables wherever possible and trying to get our supplies locally, too. We've achieved three Green Key programs, and we are Biosphere Committed. Currently, we are pursuing Biosphere Certification.

  • Dog Policy

    Please inform us if you are allergic to dogs.

    Our hotel only allows dogs as pets, with limited availability of dog-friendly rooms. Dogs weighing up to 40 pounds are permitted. Please contact our guest service team in advance to ensure a dog-friendly room is available. We provide a comfortable memory foam dog bed, bowls for food and water, and doggy treats for your convenience. A pet fee of $30 night per night plus tax ($40 plus tax if you have two dogs) and a pet policy waiver are required.

  • Non Smoking Policies

    At Robin Hood Inn & Suites, we are fully committed to maintaining a smoke-free environment for the health and safety of our guests and hospitality team. We kindly remind our guests that any use of candles, incense, essential oils (diffusing, vaporizing, etc.) is also prohibited on the property. These items and activities will be treated as smoking, and a minimum fine of $600 CAD will be accessed. Additionally, guests may be evicted with no refunds. Thank you for your cooperation in helping us maintain a healthy and pleasant atmosphere for all.

  • Payment Policy

    All reservations require a major credit card that can be pre-authorized at check-in for the estimated stay and incidentals. When booking a non-refundable rate, 100% of the stay is due at time of booking.

  • Late Check-Out Policies

    Our regular check-out time is at 11:00 am PST.

    We can tolerate until 11:30 am if the room does not have an arrival guest for the day.

    For later check out charges, it is the following:

    11:30 am - 01:00pm 50 CAD

    01:00 pm - 02:00pm 100 CAD

    After 2:00 pm Full Day price + 17% tax

  • Quiet Hours Policy

    Please be considerate and courteous to other guests regarding noise between 10 pm to 7 am.

  • Prepaid Bookings

    Unless the transaction takes place directly at the hotel, Pre-Paid Bookings require a Credit Card Authorization form to be completed and faxed to the hotel (250) 388-4302.  This form is available by calling the hotel directly (250)388-4302.

  • Candle, Incense, Essential Oils

    Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited.  These items and activities will be treated as smoking, a fine accessed, and the guest may be evicted with no refunds.  


  • Cancellation Policies

    You may cancel your reservation without charge 48 hours prior to 4pm (pst) on the date of your arrival. If you do not cancel your reservation, and you do not arrive for your reservation, you will be charged one-night room & tax, and any remaining nights of your reservation will be released. If you cancel your reservation, obtain a cancellation number from the hotel as this is your only guarantee that you will not be charged. Please keep the cancellation number with you to avoid any disputes.

Rates Information & Cancellation Policy


ROBIN HOOD INN & SUITES

Rates based on double occupancy, are quoted in CDN funds and taxes are extra. Discounted rates (such as AAA/CAA, seniors, corporate, group, weekly) may be booked directly on our website. Extended stay beyond three weeks must be booked directly with the Robin Hood to obtain special pricing and are not available through online booking engines. Guests traveling with pets should book directly with our awesome Guest Services Agents to ensure the availability of pet-friendly rooms. Call by phone at (250) 388-4302 or text us on our front desk mobile (250) 885-8119. We text, and video call on WeChat, WhatsApp, Line, Google Duo, and Messenger.


Cancellation Policy


You may cancel your reservation without charge 24 hours prior to 4 pm (pst) on the date of your arrival. If you do not cancel your reservation, and you do not arrive for your reservation, you will be charged one-night room & tax, and any remaining nights of your reservation will be released. If you cancel your reservation, obtain a cancellation number from the hotel as this is your only guarantee that you will not be charged. Please keep the cancellation number with you to avoid any disputes.


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