COVID-19 latest Updates
Updated September 2nd, 2020
BC is now in phase 3 of COVID-19 pandemic recovery. Some of our amenities will continue to be suspended until we are in phase 4. The suspended amenities include Kayaking, Paddle-boarding, and Waterfront Fitness Centre access. In-room coffee brewers have been removed. Complimentary Mighty Leaf organic teas, coffee, including freshly brewed KONA coffee and latte, cappuccino, Mochaccino, French vanilla, hot chocolate, decaf and fruit juice are available in our front desk reception area. We continue offering our guests the complimentary use of our e-bikes and our courtesy shuttle is at your servicer and is limited to only four passengers at any one time and only if all passengers are in the same bubble or agree to share. The wearing of masks is mandatory in the shuttle. Hand sanitizer is supplied.
Our Great Room is scheduled to reopen in October 2020. It will adhere to an approved social distancing seating plan. Our complimentary continental breakfast buffet will now be served to you by our great room attendants. Take-a way room trays and grab and go counter will be back as well. It includes freshly baked cinnamon rolls with home-made cream-cheese icing, croissants, selection of Danish, baguette, with all the condiments, hard-boiled eggs, fruit and natural yogurt selection, fresh fruit, fruit juice, KONA drip-brewed coffee and a selection of barista-style fancy coffees.
We hope that things will go back to before COVID-19 soon. We will continue to use our rigorous protocols for your safety and comfort. Our award-winning housekeeping team has built an impeccable reputation for setting higher benchmarks for quality and being of service. Their cleaning procedures and safety protocols align with our public health experts such as the Vancouver Island Health Authority, the BC and Canadian Centres for Disease Control, the World Health Organization, and WorkSafeBC.
E-bikes are complimentary and are available to our guests to use. We recommend that you reserve ahead. We disinfect our E-bikes after each use.
Above all else, we guarantee that you will have the best sleep ever on our Stearns & Foster mattress wrapped in the Opulence collection of fine hand-feel linens and pillows. All of which are hypoallergenic and amazingly comfortable. We are a team of hospitality professionals that are sincerely determined to keep our promise to make your stay an exceptional one. We are at your service always.